• Free shipping on orders over $35 within the U.S.
• Our usual order processing time is 1–3 business days. If you need your order urgently, please select the expedited shipping option at checkout.
• In most cases, we ship using USPS Flat Rate.
• If you prefer a signature-required delivery, please request this service when placing your order. Once a package has been handed over to the carrier, we cannot be held responsible for any loss, theft, delayed delivery, or delivery to an incorrect address.
• We recommend purchasing shipping insurance for your order, as we are not responsible for uninsured shipments. You can purchase shipping insurance on our website here: https://fiwm.short.gy/Insurance
• It is the customer's responsibility to provide the correct shipping address when placing an order.
• USPS estimated delivery times are not guaranteed. Packages may not be scanned by USPS on the same day they are accepted and may take a couple of days to enter the tracking system.
• We are not responsible for packages that have been delivered or are delayed by USPS, even if a tracking number is provided. We are also unable to file insurance claims for packages marked as delivered. In such cases, it is the customer's responsibility to contact the shipping carrier.
• For guaranteed delivery times or high-value orders, we strongly recommend selecting UPS AIR or FedEx AIR shipping at checkout.
• We ship orders using the shipping method selected by the customer. Therefore, we cannot guarantee delivery times if the carrier experiences delays.

AIR PACKAGES

• Please provide the correct physical address and a phone number to ensure accurate delivery, as FedEx and UPS does not deliver air packages to P.O. Box addresses.
• After purchasing a next day air shipping service, your order will be shipped on the next business day. Please note that any delays caused by the shipping carrier are beyond our control and responsibility.

SHIPPING TO OTHER COUNTRIES

• All duties, taxes, VAT, customs fees, and customs clearance charges are the customer's responsibility. Jewels and Chains is not responsible for these charges.
• If an international package is refused or not accepted by the customer, any outbound and return shipping charges, as well as any duties, taxes, or fees incurred by Jewels and Chains, will be the responsibility of the customer.