• Our office is open Monday–Friday, 11:00 AM to 6:00 PM.
• If you have any questions regarding sizes, materials, or any other product attributes, please feel free to contact us. We'll be happy to assist you.
• Chain spools are 100 ft. long. Any chain order less than 100 ft. is considered a custom-cut chain.
• We do not accept returns or exchanges on custom-cut chains or personalized items. However, if you experience any issues, please contact us.
• In some cases, certain products may become unavailable. We will ship all available items, and a refund will be issued for any unavailable products.
• All claims must be made within 7 days of delivery.
• We do not accept returns on sale items. No exceptions.
• All measurements are taken from the outside of the link (outer diameter).
• All cut chains are shipped in one continuous piece.

To start a return, you can contact us at jewelsandchains@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us at jewelsandchains@gmail.com if you have any questions regarding returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Non-Returnable/Refundable Items

Certain items cannot be returned. This includes custom-cut chains, sale items, and personalized items. Please contact us if you have any questions or concerns regarding your specific item.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.