Store Policy

- Our office is open Monday-Friday 11:00 pm to 6:00 pm
- If you have any questions regarding sizes, materials, and any other product attributes, feel free to contact us, and we'll gladly assist you.
- We don't accept returns or exchanges on custom cut chains and any custom personalized items but if you have any issues please get in touch with us, and we'll gladly provide assistance with your concerns.

-In some cases products are not available, we will ship whatever product we have in stock, for unavailable products we issue the refund.
- Every claim must be made within 7 days after the delivery
- The chain spool is 100 ft. so any chain order less than 100 ft. will be considered a custom cut chain.
- We don't accept any returns on sold items. No exception.
- All measurements are taken outside of the link (outer diameter).
- All cut chains come in one continuous piece.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as cut chains, sale items or personalized items). Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...